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Where is my refund?

Whether you can get a refund — and how it gets processed — depends on a few things: where you bought your subscription, where you live, and what you're asking us to refund. Here's how it works.

1. Where did you buy it?

  • •Apple App Store or Google Play: Apple and Google handle all refunds for purchases made through their stores — we genuinely can't do anything from our side. Request a refund through Apple (reportaproblem.apple.com) or Google (play.google.com → Order history).
  • •Our website: we handle it. Email support@skilario.com with your email you signed up with and purchase details, and we'll take it from there.

2. Your statutory refund rights

Wherever you live, you have the legal rights of your country, and nothing in our Terms takes those away. In short:

  • •EU, UK, Switzerland, Norway, Iceland, Liechtenstein: 14-day withdrawal right from the date you bought. If you ticked the box agreeing to immediate access to the content (which waives this right), we may keep a small pro-rata amount for what you used.
  • •Brazil and Quebec (Canada): 7-day cancellation, full refund.
  • •Argentina: 10-day arrepentimiento (withdrawal) right, full refund.
  • •Mexico: you can cancel any subscription or Coin purchase at any time and get a full refund.
  • •California and Connecticut (USA): cancel a subscription or Coin purchase by midnight of the third business day after buying, full refund.

3. A few things that aren't refundable (unless your local law says otherwise)

•Accounts that were terminated for breaking the rules.

4. How long the money takes to come back

Once we approve the refund, please allow up to 14 calendar days for it to land back on your statement — the exact timing depends on your bank. The refund goes back to the original payment method in the original currency. If your card has expired or been blocked, your bank will still credit the amount to your underlying account.

5. Please don't open a chargeback at the same time

Only one refund can be issued per transaction. If you've already asked us, please wait for our reply before raising a chargeback with your bank — duplicate refunds get reversed, and chargebacks opened without contacting us first can lead to your account being suspended.

This is all set out in Terms of Use (Refunds, and Cancellation Policy). Still stuck? Email support@skilario.com with the transaction date, amount, and the email you used at sign-up.